• Service Areas: We deliver to Phoenix, AZ and most surrounding areas. Delivery fee varies by city. If you cannot find your city in the dropdown, call us at 602-881-2000.
• Delivery Schedule: Deliveries run 7am–3pm on a fastest-route basis unless otherwise specified.
• Priority Delivery: Guaranteed delivery before 12PM noon same-day for +$40.
  Please Note: Not available on major holidays & holiday weekends.
• Advanced Delivery: Delivery the afternoon before your event when available for +$60.
  Please Note: We may move you to Priority if the item is unavailable the day before.
• Extra Days: Additional days are 50% of listed price. Call to add extra days.

• Water Usage: This is a Dry/Wet unit. Please Note: If used wet a $40 Surcharge will be applied. All water units come with a 50' hose attached. Please have an additional water hose ready in case we need it. 
• Electricity: Requires (1) blower and (1) dedicated outlet within 50’. Generator rentals available if needed. Customer may NOT use their own generator.
• Occupancy: 5–8 kids inside the bounce house at a time / 1 child per individual lane at a time. Do not allow children to hang out in the pool area to avoid injury.  
• Cleaning: Units are sanitized after each use. Spot cleaning may be required during pickup.
• Residential Rentals: Overnight stays are included at no extra cost in secure residential areas.
• Pets: All pets must be put away and yard waste removed before arrival. Pet damage is billed at full repair cost.
• Service Lines: Stakes are used on most surfaces except turf, pavers, and concrete. All water, sewer, and gas lines must be marked before arrival.
  We assume NO RESPONSIBILITY for unmarked line damage. Sandbags available for +$20 per unit.

Safety questions? Call 602-881-2000.

• Schools, Churches, Apartments & Events: Public setups require a Certificate of Insurance (+$50). A 1.5-hour window before/after event time is required.
  If staking is not allowed, sandbags are required (+$20 per unit).
• Parks & Greenbelts: City parks require a Certificate of Insurance (+$60). Customers must secure a city park permit. Park rentals receive priority delivery within a 1-hour window.
  Note: Include reservation and ramada information in the checkout notes.

Need help with park permits or COI forms? Call 602-881-2000.

• How early should I book?
  As early as possible — weekends and holidays fill fast.
• What payment methods do you accept?
  Cash is preferred; however, we accept all major cards and Zelle (for remaining balance only).
• What happens if it rains?
  In case of inclement weather, inflatables must be turned off for safety. It is the customer’s responsibility to check weather and cancel/postpone before delivery. There are NO refunds once delivered.
• Is there a cancellation fee?
  No cancellation fee — however, $50 deposits are non-refundable but may be transferred to another date with 24-hour notice.
• Do I need to be home for delivery?
  Preferably yes, so we know placement preference. If not available, call our office for arrangements.

More questions? Call 602-881-2000.