IMPORTANT INFO & COMMONLY ASKED QUESTIONS

• 🌵 Service Areas: We deliver to Phoenix, AZ and most surrounding areas. Delivery fee will vary by city. If you are unable to find your delivery city in the drop down, please call our office at 602-881-200 for assistance. 
• 🚚 Delivery Schedule: Deliveries are done on a “fastest route basis” that means we deliver between 7am-3pm (unless specified otherwise) to maximize time. Please call us if you have any questions on delivery times.
• ⚠️ Priority Delivery: If you would like to have your rental prioritized and delivered no later than 12PM noon (same day) please select this option at checkout for an additional $40 fee.
  • Please Note: Not available for major holiday rentals and holiday weekends. 
• ⏪ Advanced Delivery: If the above times do not work for you, we are able to deliver the afternoon BEFORE your event (subject to availability) for an additional $60 fee.
  • Please Note: We have the right to move you to “Priority” if the item is unavailable the day before and you will be notified accordingly.
• 🗓️ Extra Days: If you are wanting to keep your rental for an additional day(s), each day will be 50% of listed price. Please contact our office to have additional day(s) added to your order manually.
• 💦 Water Usage: This is a dry/wet unit. If used wet a $40 surcharge will be assessed. Please make sure to have a working water hose available with NO attachments as we do not carry extras. If selected for dry use - please ensure all sprinklers are turned off and avoid getting wet. A $60 fee will be assesed if not notified of water use previous to delivery. 
• 🔌 Electricity: This unit requires 1 BLOWER; therefore 1 dedicated outlet. All outlets MUST be within 50’ of set-up area as we are not able to run extension cords longer than that. If electrical is not available a generator will be needed and rented separately.
• 👧🏻 Occupancy: A maximum of 8-10 kids jumping at any time. Attempt to keep similar aged kids at the same time to avoid injury. 
  • Adult supervision is required at all times.
• 🧽 Cleaning: All units are cleaned & sanitized after each use. Spot cleaning may be required on site.
• 🏡 Residential Rentals: If we are setting up in a secure residential area, rentals will be left overnight (unless otherwise noted) at no additional cost.
• 🐶 Pets: Please ensure that ALL pets be out away during setup and all pet waste is picked up PRIOR to our arrival. Please DO NOT allow pets on or near inflatables at any time. Full price of repair/unit will be charged for damages resulting from pets.
• 🔧 Service Lines: We use stakes to secure down our units on most surfaces excluding Turf, Pavers, and Concrete. It is YOUR responsibility to ensure that service lines including water, sewer, gas lines are marked PRIOR to our arrival. We will assume NO RESPONSIBILITY for damages to these lines if not properly marked/notified.
  • If you prefer the use of sand bags in surfaces other than the ones listed above a $20 fee per inflatable/unit will be applied.
• ⛪️ Schools, Churches, Apartments, & All Events: Please note that per our insurance requirements we need to complete a Certificate of Insurance for all “public” set-ups and an additional $50 FEE will be assessed at checkout. We require at least a 1.5-hour window before/after your event for set-up and breakdown. We use stakes to secure all units for the safety of your students/guests.
  • If we are NOT able to stake down our units the use of sand bags is REQUIRED. A $20 per inflatable/unit will be applied.
• 🌳 Parks & Greenbelts: Please note that per city insurance requirements we need to complete a Certificate of Insurance for all “public” set-ups and an additional $60 FEE will be assessed at checkout. Please make sure to purchase a park permit from the designated city prior to renting. All park rentals have priority and will be delivered within a 1.0 hour window before/after your stated event time for set-up and breakdown.
  • Note: Please enter your park reservation window as well as applicable ramada information on “notes section” at checkout.