• Service Areas: We deliver to Phoenix, AZ and most surrounding areas. Delivery fee varies by city. If you do not see your city in the dropdown, call us at 602-881-2000.
• Delivery Schedule: Deliveries run from 7am to 3pm on a fastest-route basis unless otherwise specified.
• Priority Delivery: Guaranteed delivery before 12PM noon same-day for +$40.
  Please note: Not available on major holidays and holiday weekends.
• Advanced Delivery: Delivery the afternoon before your event when available for +$60.
  Please note: We may move you to Priority if the item is unavailable the day before.
• Extra Days: Additional days are 50% of the listed price. Call to add extra days.

• Water Usage: This is a dry-only unit. A $75 surcharge will be applied if used wet — no exceptions.
• Electricity: Requires (1) blower and (1) dedicated outlet within 50’. Generator rentals are available if needed. Customer may not use their own generator.
• Occupancy: Recommended for 5–8 kids at one time to help prevent injury.
• Cleaning: Units are sanitized after each use. Spot cleaning may be required during pickup.
• Residential Rentals: Overnight stays are included at no extra cost in secure residential areas.
• Pets: All pets must be put away and yard waste removed before arrival. Pet damage is billed at full repair cost.
• Service Lines: Stakes are used on most surfaces except turf, pavers, and concrete. All water, sewer, and gas lines must be marked before arrival.
  We assume no responsibility for unmarked line damage. Sandbags are available for +$20 per unit.

Safety questions? Call 602-881-2000.

• Schools, Churches, Apartments & Events: Public setups require a Certificate of Insurance (+$50). A 1.5-hour window before and after event time is required.
  If staking is not allowed, sandbags are required (+$20 per unit).
• Parks & Greenbelts: City parks require a Certificate of Insurance (+$60). Customers must secure a city park permit. Park rentals receive priority delivery within a 1-hour window.
  Note: Add your reservation and ramada information in the checkout notes.

Need help with park permits or COI forms? Call 602-881-2000.

• How early should I book?
  As early as possible — weekends and holidays fill up fast.
• What payment methods do you accept?
  Cash is preferred, but we also accept all major cards and Zelle for the remaining balance.
• What happens if it rains?
  In inclement weather, inflatables must be turned off for safety. Customers are responsible for checking weather and canceling or postponing before delivery. There are no refunds once delivered.
• Is there a cancellation fee?
  No cancellation fee — however, $50 deposits are non-refundable but may be transferred to another date with 24-hour notice.
• Do I need to be home for delivery?
  Preferably yes, so we know your placement preference. If not, call our office ahead of time to make arrangements.

More questions? Call 602-881-2000.